Refund policy

At Prichet's Shoe Service, we want customers to feel confident when shopping with us. We stand behind the quality of our products and aim to provide a fair and transparent return and refund experience. This Return & Refund Policy explains the conditions, timelines, and procedures related to returns, refunds, and damaged or incorrect items.

This policy applies to all purchases made through Prichet's Shoe Service.

Return Eligibility

We offer a 30-day return window for eligible items.

Return Window

Customers may request a return within 30 days from the date the order is delivered.

Return requests submitted after the 30-day period may not be accepted.

To qualify for an approved return:

The item must be unused and in original condition
The product must not show signs of wear, misuse, or damage caused by the customer
Original packaging should be included when possible
Proof of purchase or order number is required

All returned items are inspected before approval is finalized.

Eligible Returns

We accept returns for:

Defective items
Damaged items
Incorrect items received
Non-defective items in original condition

Return eligibility is subject to inspection and approval after the item is received.

Non-Eligible Returns

Returns may not be accepted for:

Items returned after the 30-day return window
Products showing signs of heavy wear, misuse, or alteration
Items damaged due to improper handling by the customer
Returns submitted without proof of purchase
Products returned in unsanitary or unacceptable condition

Return Request Process

To request a return, customers should contact our support team before sending any item back.

How To Request A Return

Contact our support team using the contact information listed below
Provide the order number and reason for the return
Include photos if the item is damaged, defective, or incorrect
Wait for return approval and return instructions
Ship the item according to the instructions provided

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for non-defective returns unless otherwise stated.

If the return is caused by:

A defective item
A damaged shipment
An incorrect item sent by us

Prichet's Shoe Service will cover the return shipping cost.

We do not charge:

Restocking fees
Return processing fees
Refund handling fees

Refund Policy

Refunds are issued after returned items are received, inspected, and approved.

Refund Information

Refunds are issued to the original payment method
Approved refunds are processed within 10 days after return approval
Customers will receive a confirmation email once the refund is processed
No hidden deductions or refund penalties are charged by Prichet's Shoe Service

Please note that banks or payment providers may require additional time to post the refund to your account.

Refund Timeline Overview

Refund Stage	Estimated Time
Return received	1 – 3 business days
Inspection & approval	2 – 5 business days
Refund processing	Within 10 days after approval

Exchanges

At this time, direct exchanges are not supported.

If a customer would like a different size, style, or product, the original item must be returned according to this policy and a new order must be placed separately.

Damaged Or Defective Items

If an item arrives damaged or defective, customers should contact us within 7 days of delivery.

Information Required

Order number
Description of the issue
Clear photos showing the damage or defect

Once the issue is reviewed and verified, we may provide:

A replacement
A refund

Customers will not be charged return shipping costs for approved defective or damaged item claims.

Incorrect Items

If you receive the wrong item, please contact our support team within 7 days of delivery.

Please provide:

Your order number
Photos of the received item

We will review the issue and provide an appropriate resolution at no additional cost to the customer.

Lost Returns

Prichet's Shoe Service is not responsible for return packages lost during transit.

We strongly recommend using a trackable shipping service when returning items. Proof of shipment or delivery may be required during the review process.